Returns & Exchanges

At Naturo Pet Food, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, you can return unworn pet apparel and accessories within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the product is free of pet hair and signs of wear.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized shipping location and keep your tracking receipt until your refund has been processed.